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Writer's pictureDeseré Cross Ward, M.Ed.

Solutions for a User-friendly Experience

Updated: Oct 2

At TwoWards Solutions, we believe that great design is more than just aesthetics—it’s about telling a story and making experiences easy and enjoyable for users. One of our recent projects involved working with PiggyBack Network, a tech startup that offers a unique carpooling experience for families. Their business model rewards parents for sharing rides while helping to build a sense of community and giving families more time in their day.


Co-founders of Piggyback Network with phone in the background. The phone screen shows the home web page of Piggyback Network

The Challenge 🤔: Designing a User-Friendly Website for a Complex Concept


PiggyBack Network approached TwoWards Solutions with a clear goal: they needed a website that could effectively communicate their rideshare concept and make it easy for consumers to navigate. The challenge was taking a fairly complex idea—family carpooling—and turning it into a website design that felt simple, intuitive, and user-friendly.


The Solution💡: Crafting a Website Markup Focused on User Experience


Leveraging our expertise in digital design, TwoWards Solutions worked closely with PiggyBack Network to create a website markup that prioritized user experience. We focused on crafting a design that would guide users effortlessly through PiggyBack Network's process, making it easy for parents to understand how the service worked and how they could benefit from joining the community.


PiggyBack Network’s web developer then used our markup as a blueprint to develop their current website. The result? A better user interface and a smooth experience for their customers—exactly what the company needed to build trust and drive engagement.



stock photo of a design map

Why User Experience (UX) Design Matters 📝


In today’s digital world, your website is often the first interaction potential customers have with your business. A good UX design can make or break that first impression. Here’s why getting it right matters:


  • Clarity: Users should instantly understand what your product or service offers without confusion.

  • Ease of Use: A user-friendly design means fewer frustrations and more conversions.

  • Trust: A well-designed site communicates professionalism and reliability, key elements for building trust with users.

  • Retention: A smooth user experience keeps customers coming back, increasing both engagement and loyalty.


The Results📈: A Smoother User Experience and Improved Customer Interaction


Thanks to our collaboration, PiggyBack Network now has a website that supports their unique business model while delivering a seamless experience for users. Their customers can now easily navigate the site, learn about the service, and sign up with confidence.


Client Feedback 🗣️: Shared Values and Expertise


PiggyBack Network shared some insightful feedback about their experience working with us. They chose TwoWards Solutions not just because of our design expertise, but because we demonstrated a clear understanding of their challenge and had an established track record with small businesses and start ups. 


client quote about TwoWards Solutions' work

Helping Businesses Like PiggyBack Network Thrive 💪🏽


At TwoWards Solutions, we’re passionate about helping startups like PiggyBack Network turn their ideas into reality. Whether it’s crafting a user-friendly website or telling your brand’s story through design, TwoWards Solutions is here to help you grow, connect with your audience, and create lasting impact. Click here to schedule some time to chat about how TwoWards Solutions can assist you with your unique challenge. 



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